•  Responsibility management

(1) Concept of social responsibility

Nuo is committed to becoming a modern enterprise with leading technology, reliable quality and excellent service in China. The company lives on quality and challenges the new goal of zero defect level; The new concept of focusing on production and reducing production costs; To sell as the soul, excellent customer service new concept; People-oriented, customer satisfaction as the highest pursuit, to information, intelligent, modern, international enterprise goals.

(2) Communication with stakeholders

In combination with its own business and operation characteristics, Nuo Electric identifies stakeholders through scientific methods, constantly strengthens communication and communication, understands the demands of all parties in the field of social responsibility, and actively responds to and meets the concerns of all stakeholders with social responsibility practices, promotes stakeholder participation, and actively builds a harmonious and win-win stakeholder relationship.

3. Responsibility achievements in 2020

• Nuo Gold "Made in Zhejiang" standard released

Since its establishment, Nuo has been deeply in the field of electrical and electrical, continuous innovation, improve their technical strength, keep up with the market trend, optimize the product structure layout, first developed the "thread clamp terminal" applied to the electrical industry, with a series of independently developed terminal production equipment, stamping, tap production equipment, production efficiency several times that of other domestic enterprises. The consistency of the terminal products produced by the company is good, compared with similar products, the use of torque is increased by 40%, the thread concentricity is increased by 0.05mm, and the terminal products with feedback from customers are 0PPM in the automatic assembly line. The company's terminal development and production efficiency is at the leading level in China, and the annual output can reach 100,000 million PCS.

In terms of the standard construction of terminal products, at present, there is no clear standard for "threaded clamping terminals for household and similar purposes" at home and abroad. As the "invisible champion" enterprise in the industry, on the basis of extensively soliciting the opinions of competent authorities, testing institutions, standardization management departments and industry professionals, combined with the company's technical accumulation in the field of terminals, The group standard of "Made in Zhejiang" was developed, and the Zhejiang manufacturing standard "Thread clamping terminal", which was drafted in 2019, was officially released.

In 2020, NuO passed the CNAS audit of the National Laboratory, and some projects obtained the laboratory CNAS qualification. In the next three years, the company will increase the investment in product reliability test equipment and personnel training, continue to expand the scope of laboratory CNAS accreditation qualifications, and constantly improve the level of laboratory professionals, promote the company's product quality level, and drive the industry's technology research and development capabilities and testing capabilities.

• The cultivation of hidden champions is beginning to pay off

Innovation and progress is the business concept that Nuo Jin Electric has been adhering to. The company actively improves the technological innovation system, improves the scientific and technological innovation system and mechanism, and strives to build a scientific and technological innovation platform. In 2016, it was identified as the invisible champion cultivation enterprise by Zhejiang Economic and Information Commission. By the end of 2020, the number of R&D personnel of Nuo Electrical technology accounted for 15%, laying a solid institutional foundation and intellectual support for creating innovative enterprises. By the end of 2020, the company has obtained 17 patents, 1 invention patent and passed the acceptance of invention industrialization, 7 appearance patents and 9 utility patents, which promotes the application of the company's electrical and terminal products in the domestic market. In 2020, the company achieved a total operating income of 120 million yuan, an increase over the same period of last year; The operating profit was 3.97 million yuan, an increase over the same period last year.

Table 2 List of valid authorized patents of Nuo Electric

• Noble gold quality societe Generale

(1) Steady progress in the management system

Nuo Electric attaches great importance to the construction of enterprise management system, has passed the ISO9001:2015 quality management system, TS16949: 2016 Quality management system, environmental management system ISO14001:2015, occupational health and safety management system ISO45001:2018 certification, in strict accordance with the system requirements for quality management, production process control and factory quality control, production environment, staff health management. Universal ERP system opens up products, equipment, orders, production process, supply chain links, and realizes the mutual traceability of process data, quality data, table attribute data, customer order data, and supply chain data. In the process of product development, the company applies FMEA, SPC, MSA and other tools to conduct post-inspection and treatment to advance the pre-design and development process, conduct failure analysis and risk assessment, take appropriate measures to prevent defects, reduce quality risks, quality losses and quality costs, and improve product development efficiency. It provides reliable quality assurance for further development of the market. The company not only actively promotes and learns quality management knowledge and methods internally, but also invites suppliers to learn and use them together, so as to move quality management and control forward and ensure product quality.

(2) Continuous improvement of customer service system

In order to better serve customers and collect the needs and feedback from customers in a timely manner, Nuo Electric has set up a special customer service hotline, sales and customer service to analyze the collected customer and user data, and set up a special QC improvement team to feedback the analysis results to the R & D department as a basis for product improvement and a reference for new product development. The company adheres to the concept of "serving with heart, giving customers a assured product", and strives to solve problems for customers. The company won the title of annual excellent supplier of Ningbo Bull Electric Appliance, Chint Construction Electric Appliance, Hongyan Electric Appliance and Delixi Group.

• Firmly establish a sense of production safety

The development of the staff team is closely related to the future of the enterprise. Nuo attaches great importance to the rights and interests of employees, strictly complies with labor and employment regulations, has a perfect salary and welfare system, effectively protects the legitimate rights and interests of employees, establishes a sound production safety responsibility system, carries out multi-dimensional production safety training and education, regularly organizes fire drills, improves the quality of all employees in production safety, and creates a safety production culture. Ensure employee occupational health and safety. Wenzhou Work Safety Supervision and Administration Bureau identified as a safety production standardization level three enterprises (machinery), 2020 year to carry out a total of all kinds of safety production and occupational health training 50 hours, covering 317 people.

• The company attaches great importance to the introduction and training of talents

In order to support the rapid development of the company and improve the company's management level and overall competitiveness, Nuo Electric has established a sound training system, including new training and technical ability improvement training, formulated a series of training and assessment mechanisms, and formed a new personnel training mechanism with the old. In 2020, Nuo carried out a series of training around the company's talent team, and the per capita training time of employees was 120 hours, and a total of 300 employees participated in various kinds of training provided by the company, which provided a guarantee for the stability and innovation of the company's talent team.

While attaching importance to talent training, the company also attaches importance to improving the welfare of employees, such as the "38 Day" for female workers to send washing supplies, "Dragon Boat Festival", "Mid-Autumn Festival", "Spring Festival" and other traditional festivals for workers to send gifts or gift certificates. From July to September every year, the company provides high-temperature subsidies for employees and herbal tea for front-line employees every day. In order to stimulate employees' competitive consciousness and teamwork ability, we organize skills competition, team travel and other activities to enhance team cohesion.

• Social responsibility

(1) Concept of social responsibility

Nuo is committed to becoming a modern enterprise with leading technology, reliable quality and excellent service in China. The company lives on quality and challenges the new goal of zero defect level; The new concept of focusing on production and reducing production costs; To sell as the soul, excellent customer service new concept; People-oriented, customer satisfaction as the highest pursuit, to information, intelligent, modern, international enterprise goals. The company actively adheres to the spiritual core of social responsibility as the core, and is committed to the construction of various fields such as corporate compliance, corporate integrity, healthy development of enterprises, technological progress of enterprises, harmonious labor relations of enterprises, social charity, environmental responsibility, etc., achieving good economic benefits at the same time, but also achieved good social reputation. The company's social responsibility in environmental protection and social feedback is as follows:

(2) Environmental protection

Nuo Electric has passed ISO14001 environmental management system certification, in the whole process of enterprise production, operation and service activities to earnestly implement the environmental management system standards, the implementation of energy saving and emission reduction, so that every employee to participate in environmental protection work to achieve sustainable development of the company. Advocating environmental welfare is an important part of NuO's sustainable development, which is not only that we pay attention to energy saving and environmental protection in the production process, but also that each employee internalizes the heart and externalizes the green practice. Adhering to the concept of green office, Nuo Electric has implemented a series of measures in terms of power saving, waste sorting, and consumable use: Office air conditioning should not be lower than 26 ° C in summer, recyclable office cartons and non-recyclable office waste and toxic and harmful waste should be sorted and disposed of, paperless office should be implemented, daily office activities such as approval and notification should be conducted through the EDM system, recycled drum cartridges should be used for printer cartridges, etc., official travel should be arranged reasonably, and video conferencing should be promoted.

(3) Giving back to society

The growth of Nuo Electric is inseparable from the support and help of all sectors of society. Nokin actively carries out charitable activities to help others and return to society; At the same time, we actively respond to community construction activities, contribute to the harmonious development of the community, and share the results of enterprise development with the public. Nuo takes government departments, industry organizations, and love funds as the main carriers of charity, and takes donations to poor students, lonely elderly people in communities, and public facilities in poor areas as the main ways to participate in charity, and actively participates in public welfare undertakings. In recent years, public toilets, libraries and other public facilities have been built in Congjiang, Guizhou, and Simao, Yunnan, and funds have been distributed to poor students.