• Enterprise quality concept

Since its inception, the company has been committed to creating high-quality products, product quality as an important cornerstone of enterprise survival and development, the company through the IS09001 quality management system, strictly in accordance with the quality management system, so that the quality of enterprise products has been a strong guarantee, so that the enterprise "people-oriented, create a new model of human management; Living on quality, challenging the new goal of zero defect level; The new concept of focusing on production and reducing production costs; With sales as the soul, the new concept of excellent service to customers "quality policy has been successfully implemented. In order to fundamentally strengthen quality management and improve the quality of the company's operations, the company takes the introduction of excellent performance model as an opportunity to implement total quality management, use FMEA, SPC and other quality statistical tools, through internal audit, self-evaluation, third-party audit or evaluation, QCC quality control circle activities, and constantly look for improvement opportunities and continuous improvement ways to achieve excellent performance. Since the establishment of the factory, the company has never had major quality complaints, in the past years to accept all levels of quality research and development department sampling inspection, the factory pass rate is 100%.

 

Table 1 Corporate culture and quality culture of Nuo

 

item	content
Core values	A promise is worth its weight in gold
Enterprise mission	Become the core partner of leading brands in the industry to promote the development and progress of the industry
Enterprise purpose	Create value for customers, build a platform for employees, create profits for shareholders, and assume responsibility for society
Business philosophy	Integrity casts quality, innovation leads the future
View of competition	Quality first wins the world
Team view	Cohesion, understanding, coordination and communication
View of talent	Also teacher and friend, water to the clear is no fish, suitable for the right place, employing not doubt
Concept of quality	There is no best, only better
Quality policy	People-oriented, create a new model of human nature management; Living on quality, challenging the new goal of zero defect level; The new concept of focusing on production and reducing production costs; To sell as the soul, excellent customer service new concept

(1) Concerns of stakeholders

The trust and support of stakeholders is the basis for the sustainable and healthy development of the company. The company has established a diversified stakeholder dialogue mechanism, and actively carries out multi-party communication and exchange with customers, employees, suppliers, governments and other stakeholders.

In order to better serve customers and quickly collect the needs and feedback from customers, Nuo Electric set up a special customer service hotline, and analyzed the collected customer and user data, and set up a special QC improvement team, and reported the analysis results to the R & D department as a basis for product improvement and a reference for new product development. The company adheres to the concept of "serving with heart, giving customers a assured product", and strives to solve problems for customers.

2. Building a quality culture

At the same time of continuous innovation and progress, the company emphasizes the construction of enterprise quality and integrity, living on quality, challenging the new goal of zero defect level, seeking survival by quality, seeking development by integrity, and penetrating the concept of "honesty and trustworthiness" into all aspects of enterprise operation. The company adheres to the social moral norms, operates in good faith, abides by laws and regulations, pays attention to the value balance with customers, employees, partners and other stakeholders, and achieves ethics, integrity, compliance with contracts and discipline.

• Enterprise quality management

(1) Quality management organization

The quality organization of the company is led by the general manager, and the deputy general manager serves as the management representative, organizing the formulation of the company's quality development strategy, annual quality work plan and quality safety assurance measures, and establishing and implementing advanced quality management system and management methods. Each department shall implement various management activities related to the department according to the requirements of the management system, and continuously improve the performance of the department.以上翻译结果来自有道神经网络翻译（YNMT）· 通用场景

(1) Management representative

Specific responsibilities include:

1. Ensure the establishment, implementation and maintenance of quality management system in accordance with ISO9001:2015, IATF 16949:2016, ISO14001:2015, ISO45001, CCC mandatory product certification quality management system requirements.

2. Report to the General Manager on the performance of the quality, environment and occupational health management system and any need for improvement.

3. Ensure that awareness of meeting customer requirements is raised throughout the organization.

4. Responsible for the daily affairs of the company's quality, environment and occupational health management system and liaison with external parties.

5. Ensure that the products affixed with the mandatory certification mark meet the requirements of the certification standard, and ensure the proper storage and use of the certification mark.

6. Ensure that non-conforming products and certified products have not been confirmed by certification bodies after changes, and do not attach mandatory certification marks.

7. Responsible for consistency check of mass production products.

(2) Responsibilities and authority of each department

1) R&D Department

Responsible for organizing product process design, design review, design verification, design confirmation, design and development change control, as well as potential failure mode and consequence analysis, determination of special characteristics;

② Responsible for the establishment of three major documents and the company's BOM table according to national standardization and customer standards and update it monthly, and the effectiveness and accuracy of various parameters in technical drawings, process documents and operation instructions;

③ Responsible for organizing the quality planning work in the design and development of products, projects or contracts with specific requirements, and formulating specific control plans; And approved the product SPC specific X-R chart control requirements and drew up the MSA analysis plan;

④ Responsible for organizing the preparation and approval of technical process documents and inspection requirements required by the Company's product procurement, manufacturing, inspection and packaging, as well as the bill of materials and raw material consumption quota required by the product. Conduct inspection and supervision on the implementation of process documents, inspection specifications and operation instructions in production;

⑤ Responsible for the processing of technical problems arising in the manufacturing process and customer complaints. And transfer management of technical documents and information;

⑥ Be responsible for countersigning and evaluation of technical feasibility in product contract review, and be responsible for feasibility analysis;

⑦ Responsible for managing the work of the machining department to ensure that the pass rate of processed parts reaches 100%.

2) Quality Management Department

① Responsible for the inspection and testing of products, process products and final products entering the company;

(2) Responsible for organizing the disposal and evaluation of nonconforming products, proposing corrective and preventive measures in time according to the causes, frequency and quantity of nonconforming products, and tracking and verifying the implementation;

③ Responsible for testing/analysis of returned products, and timely feedback of analysis results and corrective actions to customers and relevant departments within the company;

④ Responsible for the establishment and implementation of the measurement and testing system, regularly analyze and evaluate the measurement system;

⑤ Responsible for the SPC data collection and analysis of the implementation of the product control plan, responsible for the control and management of quality records;

⑥ Responsible for monthly quality statistical analysis and quality analysis meetings;

⑦ Horizontal cooperation with the manufacturing department on supplier selection and evaluation and performance monitoring, with the sales department to do a good job in after-sales service;

⑧ Responsible for MSA analysis.

3) Manufacturing Operations Department

① Responsible for the overall arrangement of production tasks and equipment load balance accounting, formulate feasible operation plans, and be responsible for the implementation of the plan, the completion of the task and the quality;

② Responsible for timely organizing the arrangement and coordination of raw materials, outsourced/purchased parts, equipment and personnel requirements according to the needs of production tasks, and organizing relevant departments to identify qualified suppliers and evaluate, assess and monitor delivery of suppliers, as well as inventory management of procurement quality and raw materials and outsourced/purchased parts;

③ Cooperate with the deputy general manager to set up an efficient and stable production system, and organize the manufacturing in a proportional, balanced, continuous and rhythmic manner, and complete the tasks specified by the business objectives and quality objectives;

④ In production management, adhere to quality first, when there is a contradiction between production tasks and quality, adhere to quality first, and work with the quality management department to control the quality of the process, investigate the causes of nonconformity, and work with the R & D department to solve manufacturing problems;

⑤ Regularly organize relevant personnel to inspect the implementation of process discipline, equipment operation procedures and safety manufacturing in each workshop;

⑥ Responsible for the analysis and evaluation of the company's manufacturing capacity in the contract review and feasibility analysis report;

⑦ Responsible for reporting monthly quality cost reports to the financial department, proposing effective measures to reduce quality cost, analyzing the monthly quality situation, and proposing priority reduction plans.

4) Supply Chain Department

① Organize the selection, evaluation and development of suppliers to ensure that the quality, delivery and cost of purchased (including outsourcing) products meet the requirements.

(2) Responsible for organizing the assessment of qualified suppliers, establishing the list of qualified suppliers and performance files; Responsible for the identification and management of purchased products and implement dynamic management of qualified suppliers.

③ Manage the documents and quality records of the department.

④ According to the manufacturing department plan and requisition, execute the procurement of raw materials, parts and outsourced parts according to technical standards, and track the quality of purchased materials to ensure the quality and quantity of materials;

⑤ Organize the selection and regular audit of suppliers, establish and update the list of qualified suppliers;

⑥ Responsible for the quality, quantity and punctuality of the materials required by each department.

(2) Quality management system

The company attaches great importance to the construction of management system, has established ISO9001 quality management system, IATF16949 quality management system, ISO14001 environmental management system, ISO45001 occupational health management system, passed the system certification, and effectively introduced to all departments to improve the management level of all departments. The company organizes internal audit every year in accordance with the standards and system document requirements to ensure the effective operation of the system, and has established a relatively complete and complete set of document records. In 2020, the company organized personnel to learn the 2020 version of the occupational health management system, and organized relevant personnel to revise the company's program documents according to the requirements of the new version of the occupational health management system, and showed the company's various work procedures in the form of a process, which was clearer and more detailed, so that the company's management system was more sound and perfect.

(3) Quality policy and quality objectives

(1) Quality policy
People-oriented, create a new model of human nature management; Living on quality, challenging the new goal of zero defect level; The new concept of focusing on production and reducing production costs; To sell as the soul, excellent customer service new concept.

(2) Quality objectives

① Customer order delivery rate of 90%;

② Completion of a batch pass rate of 90%;

③ Customer satisfaction ≥80 points;

④ Return rate ≤800PPM.

4. Quality education
In the process of system operation, the company uses various scientific and effective methods to measure, analyze and improve, and the system method based on PDCA continues to improve. The company uses a variety of tools to improve the performance of various departments and levels, and adopts benchmarking comparison and learning methods to constantly revise personal work ideas and methods to ensure the realization of personal and corporate overall goals. The company actively communicates with the outside world and invites experts to conduct special training for the company's employees. The company regularly carries out quality education for employees at all levels and conducts special management of quality control points to ensure the consistency of product quality in the manufacturing process.

In terms of quality training, the company insists on combining reality to meet the current and future needs for quality talents; Adhere to multiple levels and forms; Adhere to plans, steps, pay attention to the quality and effect of training; Adhere to self-management, external training as a supplement, and strive to create an atmosphere of "everyone cares about quality, everyone creates quality, everyone enjoys quality", so as to promote the continuous improvement of quality awareness of all staff.

 

 

(5) Quality regulations and responsibility system

The company through the collection of laws and regulations and other standards, requirements, the development of internal standards, so that products meet the requirements of national laws and regulations and national and industry standards (thread clamping terminal indicators exceed external requirements), from the product technology to practice social responsibility. At the same time, the company formulated the "Quality Assessment Management Measures" to punish product quality problems and follow the principle of not letting go of quality accidents.

 

Table 1 Quality standards and other relevant laws complied with by Nokin

 

category	content
Employee rights and interests Social responsibility	Labor Law, Trade Union Law, Consumer Rights and Interests Protection Law, Environmental Protection Law, Production Safety Law, Occupational Disease Prevention Law; Quality management system certification IS09001:2015, environmental management system certification IS014001:2015, occupational health and safety management system certification ISO45001:2018 standard, etc
Product standard Implementation and formulation	The main implementation of GB1002-2008 "Household and similar single-phase plug socket type, basic parameters and dimensions"; GB2099.1-2008 "Household and similar uses plug sockets Part 1 general requirements", etc.; Formulate "Made in Zhejiang" group standard T/ZZB0954-2019 "Thread clamp type terminal stand"

In addition, the company has also formulated the "Quality Manual", "Supplier quality Assurance Manual", "Employee quality education management Measures" and other systems to accountability and education for quality problems, and in daily research and development, production operations, emphasis on systematization, through the quality control circle, continuous improvement and other activities and quality tools to fully apply the PDCA cycle, continuous improvement, continuous improvement, etc. Strive for excellence.

(6) Quality risk management

The company identifies quality and safety risk points from the two dimensions of organizational function and product realization, and establishes a quality risk monitoring system. Each production link of the company has established the operation process, technology, inspection, the corresponding rectification and other related records, the establishment of the whole process of production quality control plan and the organization of implementation, to ensure that each production link is documented in order to find quality hazards in time. In order to reduce product quality risks, the company has established its own testing room, purchased advanced testing equipment, and obtained the recognition of the national CNAS to ensure that the scientific nature of relevant testing data provides a strong guarantee for quality improvement.

In order to safeguard the rights and interests of customers, the company has established control mechanisms such as major quality and safety accident emergency response, defective product recall, quality and service commitment, active reporting and emergency handling of major quality and safety accidents, return and exchange, etc., to ensure that customers are provided with perfect technical support and complaint acceptance services.

• Quality integrity management

(1) Quality commitment

The company has always attached great importance to the construction of integrity culture, adhere to the core values of "promise, noble than gold", and regard it as a code of conduct that every Nuo must abide by. The company timely obtains and identifies the relevant laws, regulations and standards applicable to the operation of the enterprise, clearly stipulates the requirements that the enterprise needs to comply with, and implements the specific systems, regulations, working standards and product standards. Since 2016, the company has released the "Corporate Social Responsibility Report" every year to disclose in detail the social responsibility that the company actively undertakes and performs for customers, partners, employees, and the environment. The company fully identifies the reasonable expectations and potential needs of customers, through market research, contract review, design quality assurance, supplier coordination, production and manufacturing control, transfer corporate quality responsibility, faithfully fulfill the quality commitment to customers, and meet customer requirements.

1. Zhejiang Nuojin Electric Appliance Co., Ltd. adheres to the production and operation in accordance with laws and regulations, strictly abides by the Product Quality Law of the People's Republic of China, the Production Safety Law of the People's Republic of China and other relevant laws and regulations, and operates in good faith.

2. Consciously abide by the law, abide by the contract, emphasize quality, resist and oppose the production and sale of fake and shoddy products and other fraud, dishonesty.

3. The company strictly controls product quality, resolutely does not design defects, do not manufacture defects, do not transmit defects, do not cover up defects, to ensure that unqualified products do not leave the factory.

4. In strict accordance with the relevant national and local environmental, occupational health and safety laws and regulations, do not pollute the environment, do not endanger the personal and equipment safety of employees and customers, and have the courage to assume social responsibility.

5. Customers can consult and feedback questions through the company's customer service hotline 0577-62633388.

(2) Operation and management

The company has formulated the "Product Advance quality planning Management Measures", "Mold management Measures", "production parts approval management Measures", "picture management measures" to specify the design and development process of new products, to ensure that the design and development process is maintained control, reduce new product development errors, identify and predict problems, and ensure that customer requirements are met.

The company has formulated the "Procurement Management Measures" to strictly control the company's material procurement process, and implemented the supplier performance evaluation system, and formulated the "Partner Management Measures" to select and evaluate suppliers from multiple dimensions to ensure the control of procurement costs and quality.

The company has formulated the "Inspection and Test Management Measures", so that the products can be based on and implemented before the production process to the shipment, to avoid the product has not been inspected to the scene, and the occurrence of defective product shipment events, to improve product quality.

The company has formulated the "Nonconforming Products Management Measures" to control the nonconforming products that have occurred, prevent the unintended use or delivery of nonconforming products, and can be processed by relevant units in real time when they appear to ensure product quality.

(3) Marketing management

To provide customers with perfect technical support and after-sales service, the company has formulated the "Service Management Measures", "Customer Satisfaction Management Measures" and "Customer supply management Measures" to properly deal with product damage, customer complaints, customer returns and other problems in the sales process, and effectively protect the interests of customers from damage.

• Basis of quality management

(1) Standard management

While maintaining its own development and technological innovation, the company continues to pay attention to the development of the industry. As the "invisible champion" of domestic thread clamp terminals and the main drafting unit of Zhejiang manufacturing group standards, enterprises attach importance to the construction of enterprise standardization and actively participate in the revision of relevant national bank standards.

(2) Measurement management

The company strictly in accordance with the GB/T19022-2003 "Measurement Management System - Requirements for Measuring processes and measuring equipment" standard requirements to carry out the management of the measurement system, in order to strengthen the management of measuring equipment, strengthen product inspection and other measurement process control, formulated the "Measuring Instrument Management Measures", Through the operation monitoring of the measurement process, the risk assessment of unqualified measuring equipment, etc., to ensure the correctness of inspection operations (records), so that the quality level of products can meet the requirements of customers and regulations.
 

(3) Certification management

The company attaches great importance to the development of certification work, and has passed the certification of many authoritative institutions at home and abroad, such as ISO9001 quality management system certification, IATF16949 quality management system certification, ISO14001 environmental management system certification, ISO45001 occupational health management system. With various certifications, the company extends the concept of quality management to each business module, which effectively promotes the development of the company. The company strictly implements the national compulsory certification management regulations and carries out product certification in a timely manner. By carrying out multi-level system audit, the company strengthens internal self-construction and continuously promotes the effective operation of the system. In accordance with the requirements of "product certification", quality control, product improvement, the formation of "certified products, products to expand the market, the market to promote the brand", in accordance with the requirements of "system certification" to implement operations, improve management level, and promote the rapid development of the company.

 

 

 

 

 

 

（四）检验检测管理

The company has established a quality testing center integrating product reliability test and physical and chemical test, which can carry out physical and mechanical property testing of materials and chemical composition analysis of materials. In 2020, NuO passed the National Laboratory CNAS audit and obtained the laboratory CNAS qualification. In the next three years, the company will increase the investment in product reliability test equipment and personnel training, continue to expand the scope of laboratory CNAS accreditation qualifications, and constantly improve the level of laboratory professionals, promote the company's product quality level, and drive the industry's technology research and development capabilities and testing capabilities.

Laboratory layout

 

(5) Quality methods and informatization

In product design and development, production and operation, quality control, reliability test, quality improvement and other aspects, APQP, PPAP, FMEA, SPC, MSA and other advanced quality tools are widely used to enhance professional analysis capabilities and effectively control quality risks. The company continues to promote the construction of quality information, the use of quality testing, measurement, physical and chemical, product testing, QM and other systems, real-time monitoring of quality information in the business process, to provide a basis for quality decisions.

• Product quality responsibility

(1) Product quality level

The company is committed to the development of electrical and electrical terminal products and field innovation, strictly grasp the quality of products, to provide customers with high performance, high reliability, energy saving and environmental protection products. The main technical indicators of saddle terminal products are in a leading position in the same industry in China, the product quality loss rate has declined year by year, and the quality competitiveness has increased year by year.

In terms of product and service innovation, in addition to annual new product development, the company also drafted the "Made in Zhejiang" group standard T/ZZB0954-2019 "Thread clamp type terminal stand".

Nookin Electric has obtained valid authorized patent form

 

Serial number	Technical content	category
1	The utility model relates to a sliding assembly for a stilt-board switch	Invention patent
2	Cable TV signal distributor housing	Invention patent
3	Wall switch terminal	Invention patent
4	A five-hole socket	Invention patent
5	The utility model relates to a sliding component of a stilt-plate switch and an automatic assembly method thereof	Invention patent
6	An M4 saddle type terminal assembly	Invention patent
7	The utility model relates to a two-position dual-control wall switch function piece	Invention patent
8	A three-way wall socket	Invention patent
9	A one-bit wall switch	Invention patent
10	The utility model relates to a small five-hole wall switch socket function piece	Invention patent
11	Wall switch - Appearance	Invention patent
12	CN202030512481- Wall Switch - Appearance	Invention patent
13	CN202030512899- Wall switch - Appearance	Invention patent
14	CN202030552972- Wall socket - Appearance	Invention patent
15	CN202130015672- Wall socket - Appearance	Invention patent
16	CN202130015775- Wall socket - Appearance	Invention patent
17	Cable TV Signal Distributor Housing (202)	Invention patent

List of Noggin's latest honors

Honorary title	Award time	Awarding institution
2016 Excellent enterprise	2016	Administrative Committee of Yueqing Economic Development Zone, Zhejiang Province
Municipal enterprise technology research and development center	2016	Yueqing Science and Technology Bureau
2016 Best Quality supplier	2016	Hangzhou Delixi Group Co., LTD
Excellent supplier	2016	Hangzhou Hongyan Electric Appliance Co., LTD
2016 Excellent supplier	2016	Ningbo Bull Electric Appliance Co., LTD
High-tech enterprise certificate	2017	Zhejiang Provincial Department of Science and Technology
Zhejiang Chint Supplier Qualification Certificate (Yellow supplier)	2017	Zhejiang Chint
Safety production standardization (Level 3) certificate	2018	Wenzhou work safety supervision Administration
Zhejiang Chint Supplier Qualification Certificate (Green Supplier)	2018	Zhejiang Chint
"Product symbol" Zhejiang manufacturing certification	2019	CQC
Yueqing human resources service industry association member unit	2020	Yueqing human resources
Laboratory CNAS accredited	2021	China Conformity Assessment Commission

 

(2) Product after-sale liability

The company constantly strengthens the construction of quality culture, firmly establishes the service concept of "survival by quality, development by integrity, service by heart, innovation and progress", establishes a sound and perfect after-sales service system, earnestly implements product quality, provides customers with complaints, consultation, technical support to provide efficient, fast, convenient and satisfactory service, and constantly improves customer satisfaction. The company has formulated the "Customer Satisfaction Management Measures", "Customer Complaints and returns management Measures", "Service management Measures" and other relevant rules and regulations, clearly the processing process of customer feedback information, rapid response to customer needs, and timely service for customers.

(3) Corporate social responsibility

1. Operate with integrity

Adhere to the integrity of business operations, pay attention to the protection of creditors' rights and interests. In the process of business decision-making, the company attaches great importance to the protection of the rights and interests of creditors, performs its obligations in strict accordance with the contracts signed with creditors, fully considers the legitimate rights and interests of creditors, timely reports relevant major information, maintains good cooperative relations with relevant parties, and provides necessary conditions for the long-term development of the company.

2. Environmental protection

The company attaches great importance to the construction of environmental protection and actively implements energy-saving and consumption reduction programs. Continuously increase the level and ability of investment in the company's information technology, the use of electronic office system, electronic fax, Internet telephone and other paperless office equipment, comprehensive use of resources, reduce the pollution of paper and communication resources, and strive to create a conservation-oriented, environmentally friendly enterprise.

3. Care for your employees

The company has been strictly abiding by the national and local labor laws and regulations, and continue to pay attention to changes in laws and regulations, pay attention to the standardized management of labor relations, and ensure legal employment. In 2020, while carrying out various trainings, the company will closely combine the needs of business development and company transformation, and provide special training for employees to effectively improve their own quality and comprehensive ability. The company encourages value creation and innovation, advocates inclusive corporate culture, adheres to the work purpose of "suitable materials, give employees a comfortable environment", cares for employees' work and life, and lets employees feel the warmth of the collective.

4. Give back to society

Since its establishment, the company has not only created wealth for the society, but also paid attention to returning to the society, continued to participate in charity and actively participated in public welfare undertakings. Nuo takes government departments and industry organizations as the main carriers to participate in charity, subsidizing poor students and assisting orphaned elderly people as the main ways to participate in charity, and actively makes donations to society and communities.

 

A given year	Public welfare event	amount
2020	Tambrook Town help money	20000元

(4) Quality credit record

The company has formed strategic partnerships with domestic and foreign electrical industry giants such as ABB, Legrand, Schneider, Bull, Chint, Delisi, Hongyan, Omron, and Haixing Electric Power, and has won a good reputation and credibility.

 

 

Conclusion of the report

As the "hidden champion" of domestic thread clamp terminal, Nuo will further enhance the core competitiveness and management level of the enterprise, learn the management mode of world-class advanced enterprises, optimize the internal management process, integrate management methods, improve management efficiency and improve performance evaluation. To achieve the company and the world's first-class enterprise management model quickly integrate into the "made in Zhejiang" domestic leading, international first-class goal of continuous efforts.