Nokin Social Responsibility Report 2020

•   Responsibility Management

(1) Social Responsibility Philosophy

Nujin Electrical is committed to becoming a modern enterprise in China that leads in technology, boasts reliable quality, and delivers outstanding service. The company takes quality as its lifeblood and strives toward the new goal of zero defects; it focuses on production to introduce a new concept of reducing manufacturing costs; it regards sales as its core, embracing a new philosophy of providing exceptional customer service; and it puts people first, pursuing customer satisfaction as its highest priority, as it moves toward the corporate goals of informatization, intelligence, modernization, and internationalization.

(2) Stakeholder Communication

Based on its own business and operational characteristics, Nujin Electrical identifies its stakeholders through a scientific approach, continuously strengthens communication and exchange, and gains a deeper understanding of the expectations of various parties in the field of social responsibility. It actively responds to and addresses the issues that matter most to each stakeholder through practical social responsibility initiatives, promotes stakeholder engagement, and proactively builds harmonious and mutually beneficial stakeholder relationships.

(3) 2020 Annual Responsibility Outcomes

•   Nogin “Made in Zhejiang” Standards Released

Since its establishment, Nujin has been deeply rooted in the electrical and power industry, continuously innovating and enhancing its technological capabilities, keeping pace with market trends, and optimizing its product structure and layout. It was among the first to develop... “Threaded-clamp terminal blocks” are used in the electrical industry and feature a range of independently developed terminal block production equipment, including stamping and tapping machines. Their production efficiency is several times higher than that of other domestic enterprises. The terminal products manufactured by our company exhibit excellent consistency and, compared to similar products, offer improved torque performance. 40% Thread concentricity improved. 0.05mm The end-product terminals used by customers have a defect rate of zero on the automated assembly line. 0PPM The company’s R&D and production efficiency in terminal devices are among the leading in China, with an annual output capacity reaching... 100000 Ten thousand PCS 。

In terms of developing standards for terminal products, currently neither domestically nor internationally has a standardized framework been established yet. An explicit standard for “threaded clamp-type terminals for household and similar applications”—as an industry “hidden champion” enterprise—has been developed, building upon extensive consultations with relevant authorities, testing organizations, standardization management bodies, and industry experts, and drawing on the company’s accumulated technological expertise in the terminal field. This standard has been formulated as a “Made in Zhejiang” group standard. 2019 The Zhejiang manufacturing standard “Threaded Clamping Type Terminal Blocks,” drafted by the annual lead author, has been officially released.

2020 Nogin passed the national laboratory test. China A S Review: Some projects have achieved laboratory status. China A S Qualifications. Over the next three years, the company will increase its investment in product reliability testing equipment and personnel training, and continue to expand its laboratory. CNAS Recognized scope of qualifications, continuous enhancement of laboratory professionals’ expertise, promotion of improved product quality within the company, and driving technological R&D and testing capabilities across the industry.

•   The cultivation of hidden champions is beginning to yield results.

Innovation and proactiveness have always been the guiding business philosophy upheld by Nuojin Electrical Appliances. The company actively enhances its technological innovation system, improves its mechanisms for scientific and technological innovation, and strives to build a platform for scientific and technological innovation. 2016 In the year, the company was recognized by the Zhejiang Provincial Commission of Economy and Information Technology as a Hidden Champion Cultivation Enterprise, as of... 2020 At the end of the year, the proportion of R&D personnel at Nuojin Electrical Appliances. 15% has laid a solid institutional foundation and intellectual support for building innovative enterprises. As of... 2020 By the end of the year, the company had obtained a total of 17 This patent, 1 An invention patent has passed the acceptance test for industrialization, as well as a design patent. 7 Item, utility patent 9 This initiative has promoted the application of the company’s electrical and terminal products in the domestic market. 2020 The company achieved total operating revenue for the year. 1.2 hundred million The figure increased compared to the same period last year; operating profit was achieved. 397 10,000 yuan, an increase compared to the same period last year.

Table 2 List of Patents Granted to Nokin Electric Appliances with Valid Authorization

•   Nobility and precious quality drive enterprise development.

(1) The management system is steadily advancing.

Nujin Electrical places great importance on building its enterprise management system and has successively achieved: ISO9001:2015 Quality Management System, TS16949：2016 Quality Management System, Environmental Management System ISO14001:2015 Occupational Health and Safety Management System ISO 45001:2018 Certification, strict adherence to system requirements for quality management, production process control, and outgoing product quality control, as well as production environment and employee health management. General. ERP The system integrates products, devices, orders, production processes, and supply chain links, enabling mutual traceability of process data, quality data, table attribute data, customer order data, and supply chain data. The company adopts a project management approach to product development and applies [something] throughout the product development process. FMEA 、 SPC 、 MSA Using such tools, we are shifting from post-event inspection and handling to proactive design and development processes, conducting failure analysis and risk assessments, and taking appropriate measures to prevent defects from occurring. This approach helps reduce quality risks, minimize quality losses and quality costs, and enhance product development efficiency, thereby providing a reliable quality assurance that paves the way for further market expansion. The company not only actively promotes and learns quality management knowledge and methods internally but also invites suppliers to join in these efforts, moving quality management and control upstream to ensure product quality.

(2) The customer service system continues to be improved.

To better serve our customers and promptly gather their needs and feedback, Nokin Appliances has established a dedicated customer service hotline. Sales and customer service teams analyze the collected customer and user data and have set up a special task force. QC The improvement team will provide feedback on the analysis results to the R&D department, using them as a basis for product enhancements and as a reference for developing new products. The company adheres to... Guided by the philosophy of “Providing heartfelt service and delivering products that give customers peace of mind,” we are wholeheartedly committed to helping our customers overcome their challenges and solve their problems. The company has been honored as the “Annual Outstanding Supplier” by Ningbo Bull Electrical Appliances, Chint Building Electrical Appliances, Hongyan Electrical Appliances, and Delixi Group.

•   Firmly establish awareness of safe production.

The development of the employee team is closely linked to the future of the enterprise. Nujin places great importance on employees’ rights and strictly complies with labor laws and regulations. It has established a comprehensive compensation and benefits system, effectively safeguarding employees’ legitimate rights and interests. Nujin has also set up a well-rounded safety production responsibility system, conducts multi-dimensional safety production training and education, regularly organizes fire drills, and continuously enhances the safety awareness and capabilities of all employees, fostering a culture of safe production and ensuring employees’ occupational health and safety. Nujin has been recognized by the Wenzhou Municipal Administration of Safety Production Supervision as a Level-3 Standardized Enterprise for Safety Production (Mechanical). 2020 Carried out various safety production and occupational health training programs on an annual cumulative basis. 50 Hours, number of people covered 317 Person.

•   Suitable materials for suitable positions emphasizes talent recruitment and development.

To support the company’s rapid development and enhance its management level and overall competitiveness, Nujin Electric has established a comprehensive training system that includes onboarding training for new employees and training programs aimed at improving technical skills. A series of training and assessment mechanisms have been developed, creating a mentorship-based personnel development model in which experienced staff guide and train newcomers. 2020 Nuo Jin has conducted a series of training programs centered on the company’s talent pool, with each employee receiving an average of [number] hours of training. 120 Hours, total 300 A total of [number] employees participated in various training programs offered by the company, providing a guarantee for the stability and innovation of the company’s talent pool.

While placing great importance on talent development, the company also places equal emphasis on improving employee benefits, such as: On “March 8th,” we present female employees with personal care products; during traditional festivals such as the Dragon Boat Festival, Mid-Autumn Festival, and Spring Festival, we give employees gifts or gift certificates. Every year. 7~9 Each month, the company provides employees with a high-temperature allowance and distributes cooling herbal tea daily to frontline workers. To foster employees’ sense of competition and teamwork skills, the company organizes skill competitions, team-building trips, and other activities aimed at strengthening team cohesion.

•   Social responsibility

(1) Social Responsibility Philosophy

Nujin Electrical is committed to becoming a modern enterprise in China that leads in technology, delivers reliable quality, and provides outstanding service. The company takes quality as its lifeblood and strives toward the new goal of zero defects; it focuses on production to introduce innovative concepts for reducing manufacturing costs; it places customer satisfaction at the heart of its business strategy and embraces a new philosophy of delivering exceptional service; and it puts people first, pursuing customer satisfaction as its highest priority, as it moves toward the corporate goals of informatization, intelligence, modernization, and internationalization. The company actively upholds a core spirit centered on social responsibility, dedicating itself to building strong foundations in areas such as compliance with laws and regulations, corporate integrity, healthy enterprise development, technological advancement, harmonious labor relations, social philanthropy, and environmental stewardship. While achieving excellent economic performance, the company has also earned a solid reputation in society. Below are the company’s specific practices in fulfilling its social responsibilities regarding environmental protection and community engagement:

(2) Environmental Protection

Nujin Appliances has passed. ISO14001 Environmental management system certification involves rigorously implementing environmental management system standards throughout the entire process of enterprise production, operations, and service activities, promoting energy conservation and emission reduction, involving every employee in environmental protection efforts, and achieving the company’s sustainable development. Advocating environmental protection and public welfare is an important component of Nuojin’s sustainable development. This commitment goes beyond merely focusing on energy efficiency and environmental protection in the production process—it also emphasizes each employee internalizing these principles and putting them into practice through concrete actions. Upholding the concept of green office practices, Nuojin Electrical has implemented a series of measures in areas such as power saving, waste sorting, and consumable usage: In summer, office air conditioners will not be set below... 26 ℃, recyclable office cardboard boxes and non-recyclable office waste as well as hazardous and toxic waste are sorted and disposed of separately. Paperless office practices are promoted through... EDM The system handles daily office activities such as approval and notification processes, uses recycled toner cartridges for printers, makes reasonable arrangements for official travel, and promotes video conferencing.

(3) Giving back to society

The growth of Nujin Electrical Appliances would not have been possible without the support and assistance from all sectors of society. Nujin actively engages in public welfare and charitable activities, helping others and giving back to the community. At the same time, it enthusiastically participates in community-building initiatives, dedicating itself wholeheartedly to fostering harmonious community development and sharing the fruits of its corporate growth with the broader public. Nujin relies primarily on government departments, industry organizations, and charitable foundations as key platforms for its philanthropic endeavors, with major forms of participation including donating to impoverished students, supporting lonely and elderly residents in communities, and contributing to the construction of public facilities in underdeveloped regions. In recent years, Nujin has donated and built public facilities such as public restrooms and libraries in areas like Congjiang, Guizhou, and Simao, Yunnan, and has provided financial aid to impoverished students.